Reviews and Testimonials
Read real reviews and testimonials from real clients. Use the toggles below to view.
Monday, September 13, 2021 - 09:06
"It has a lot great features that are easy to use most of the way."
Mathias L. - Data Center Engineer
COMPANY:
Netcompany
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
LIKELIHOOD TO RECOMMEND:
8/10
COMMENTS: Reasons for Choosing Sunbird DCIM: My experience with the other software wasn't great, pricing and lack of support. Support is SO important when working with a new DCIM tool. Not everything can be found in a manual.
Overall I haven't regret that we choose Sunbird. When I run into daily challenges (that often happens to me) your dedicated support team are ALWAYS there to find and help me with a solution. I'm 100% sure we wouldn't have gotten as a good support if we would have chose another DCIM tool for our Company. Also great that you are not shy to take a Teams calls if needed. that really appreciated!
PROS: It has a lot great features that are easy to use most of the way.
CONS: The possibility to install racks with the U-numbers starting with the lowest number at the top. Right now you can only get a view, that doesn't integrate with the U-height you choose when installing in the rack.
PROS: It has a lot great features that are easy to use most of the way.
CONS: The possibility to install racks with the U-numbers starting with the lowest number at the top. Right now you can only get a view, that doesn't integrate with the U-height you choose when installing in the rack.
Sunday, September 12, 2021 - 09:08
"Excellent customer support"
Jim E. - Data Center Engineer
COMPANY:
Avaya
COMPANY TYPE:
Computer Networking
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
LIKELIHOOD TO RECOMMEND:
9/10
PROS: I like the ability to monitor within Power IQ
CONS: Models Library can be very cumbersome and establishing ports
Tuesday, July 6, 2021 - 08:44
"Intuitive product."
Cyril G. - Project Support Datacenter
COMPANY:
EDF
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
LIKELIHOOD TO RECOMMEND:
8/10
COMMENTS: Opening of DCIM to a wider public within the company because it is "user friendly."
PROS: Ease of use, viewing part very pleasant to use. Wide choice of reporting via widget. intuitive product.
CONS: Widget management in SQL. No possibility to create your own graphic widgets without going through Sunbird support
PROS: Ease of use, viewing part very pleasant to use. Wide choice of reporting via widget. intuitive product.
CONS: Widget management in SQL. No possibility to create your own graphic widgets without going through Sunbird support
Tuesday, July 6, 2021 - 08:41
"Great product, even greater customer service!"
David S. - DC Tech Team Lead
COMPANY:
Cleveland Clinic
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
LIKELIHOOD TO RECOMMEND:
10/10
COMMENTS: For me as a daily user and a part of the administrative team, the experience has been phenomenal. The product itself beats the one it replaced HANDS DOWN. The customer service -- responsiveness and product knowledge -- ranks with the best I've ever seen in my 25+ year IT career.
PROS: Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate.
CONS: The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads.
PROS: Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate.
CONS: The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads.
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