Reviews and Testimonials
Read real reviews and testimonials from real clients. Use the toggles below to view.
Friday, June 17, 2016 - 16:44
“A true partner in Sunbird”
Joseph Keena - Data Center Manager
COMPANY:
UF Health
COMPANY TYPE:
Healthcare / Human Services
# OF EMPLOYEES:
10000+ Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
LIKELIHOOD TO RECOMMEND:
Extremely Likely
COMMENTS: We have found a true partner with the team at Sunbird. They are there to listen, investigate, and offer advice and solutions to any questions we have. The product is flexible enough to adapt to what you need it to do while offering a solid structure to build on.
PROS: Sunbird listens to all of there customers and then plans and implements the feature requests that provide the most improvement in a timely manner. The support team is attentive and works to both understand the underlining issue and providing work around and long term solution.
CONS: The team is still working to eliminate the thick client. It isn't hard to use the thick client, but a little inconvenient to have to switch between thin and think. However you don't have to use it too often.
RECOMMENDATIONS: The software has performed the way we needed it has grown with us. The whole team continues to work strongly everyday to listen to their customers and improve their product and support.
PROS: Sunbird listens to all of there customers and then plans and implements the feature requests that provide the most improvement in a timely manner. The support team is attentive and works to both understand the underlining issue and providing work around and long term solution.
CONS: The team is still working to eliminate the thick client. It isn't hard to use the thick client, but a little inconvenient to have to switch between thin and think. However you don't have to use it too often.
RECOMMENDATIONS: The software has performed the way we needed it has grown with us. The whole team continues to work strongly everyday to listen to their customers and improve their product and support.
Friday, June 17, 2016 - 15:50
“The software support has been awesome...”
Justin Erdmann - Deployment Engineer
COMPANY:
Comcast
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
10000+ Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
LIKELIHOOD TO RECOMMEND:
More Likely
COMMENTS: DC Track has been an interesting Journey, Starting out some of the features that were discussed in the first demonstration did not seem to work as advertised but over time the software support has been awesome and the tool is coming a long way. It now can do a lot of the tasks that I need it too.
PROS: DC Track makes it very easy to search a lot of different ways and does not allow the typical typos or duplicates that you get when using Excel. It has not been 100% but light years better than Excel
CONS: The time it takes to use the tool as a stand alone software. A lot of guys are still using Excel and importing into the tool. This makes common input errors a norm.
RECOMMENDATIONS: As the tool develops adding in more logic that will decrease the time to build in the tool will help us greatly. A lot of these issues were covered in the Denver conference on June 16th. I look forward to seeing the new developments that come out of that working session. I did have 4 stars on the ease of use and for some reason it dropped to 2 and will not let me change it!
PROS: DC Track makes it very easy to search a lot of different ways and does not allow the typical typos or duplicates that you get when using Excel. It has not been 100% but light years better than Excel
CONS: The time it takes to use the tool as a stand alone software. A lot of guys are still using Excel and importing into the tool. This makes common input errors a norm.
RECOMMENDATIONS: As the tool develops adding in more logic that will decrease the time to build in the tool will help us greatly. A lot of these issues were covered in the Denver conference on June 16th. I look forward to seeing the new developments that come out of that working session. I did have 4 stars on the ease of use and for some reason it dropped to 2 and will not let me change it!
Friday, June 17, 2016 - 15:45
“Powerful combo - dcTrack/PowerIQ”
Alan Lash - VP
COMPANY:
D.E. Shaw & Co.
COMPANY TYPE:
Banking & Mortgage
# OF EMPLOYEES:
1001-5000 Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
LIKELIHOOD TO RECOMMEND:
Extremely Likely
COMMENTS: We implemented dcTrack and PowerIQ a few years back. The team at Raritan/Sunbird has always been responsive to our suggestions and concerns. The tools have met our needs.
PROS: We like the ability within PowerIQ to control our vendor agnostic managed rack power strips.
PROS: We like the ability within PowerIQ to control our vendor agnostic managed rack power strips.
Friday, June 17, 2016 - 14:43
“It has helped our facilities staff immensely...”
Tanner Witt - NOC Technician
COMPANY:
Midco
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
1001-5000 Employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
LIKELIHOOD TO RECOMMEND:
Extremely Likely
COMMENTS: We were tracking all of our PDUs through spread sheets and monitoring ping through solarwinds before coming across this product. It has helped our facilities staff immensely with monitoring power usage throughout all of our sites.
PROS: I really like the Data Center tab where i can expand down and see what equipment and pdus are located in each rack.
CONS: When setting the display to PDU name it hides the IP address of the PDU and vice versa. It was apparently a security concern for some companies, but a pain for us.
PROS: I really like the Data Center tab where i can expand down and see what equipment and pdus are located in each rack.
CONS: When setting the display to PDU name it hides the IP address of the PDU and vice versa. It was apparently a security concern for some companies, but a pain for us.
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